Shipping & Delivery Policy

Last Updated: March 24, 2025

Welcome to Manara Architects (https://manaraarchitects.com/). This Shipping & Delivery Policy outlines the terms and conditions related to the delivery of digital products purchased from our website. Since we provide downloadable digital products, this policy differs from traditional shipping policies.

1. General Overview

At Manara Architects, all our products are digital in nature, meaning there is no physical shipment required. Once your purchase is successfully completed, you will receive instant access to your digital product.

By purchasing from our website, you acknowledge and agree to the terms stated in this Shipping & Delivery Policy.

2. Digital Product Delivery Process

  • Instant Delivery: After your payment is processed successfully, you will receive an email containing a download link to your purchased digital file.

  • Delivery Time: Digital products are typically available for download immediately after purchase. In rare cases, processing may take up to 1 hour due to system updates or payment verification.

  • Delivery Method: All digital files are delivered electronically through our website or via email confirmation.

  • Account Access: If you have created an account on our website, you can also access your purchased files under the Downloads section.

3. Issues with Digital Product Delivery

If you do not receive your digital product within the expected timeframe, please check the following:

  • Spam/Junk Folder: Sometimes, emails containing download links may be filtered into spam/junk folders.

  • Correct Email Address: Ensure that you have provided the correct email address during checkout.

  • Payment Processing: If payment verification is delayed by your payment provider, product delivery may take slightly longer.

If you are still unable to access your purchased product, please contact us at support@manaraarchitects.com with your order details.

4. Download & Access Limitations

  • Download Limit: Each digital purchase comes with a limited number of downloads to prevent unauthorized sharing. Typically, customers are allowed up to 5 downloads per purchase.

  • Download Expiry: Some products may have an expiration period (e.g., 30 days from the purchase date) for security reasons.

  • File Format: All digital products are delivered in industry-standard formats such as PDF, DWG, JPG, or other specified formats.

If you exceed the allowed downloads or need additional access, please contact us for assistance.

5. Custom Digital Products & Delivery Timeline

For customized architectural drawings or personalized digital designs:

  • Processing Time: Custom digital products typically take 3-7 business days to be completed.

  • Delivery Notification: You will receive an email notification once your custom design is ready for download.

  • Revisions & Adjustments: If you request modifications, additional delivery time may apply.

6. Technical Issues & Support

If you experience technical issues while downloading or opening your digital product:

  • Ensure you have a stable internet connection.

  • Use a compatible software application to open the file (e.g., Adobe Acrobat for PDFs, AutoCAD for DWG files).

  • Clear your browser cache and try downloading the file again.

For further technical assistance, reach out to our support team at support@manaraarchitects.com.

7. No Physical Shipping Policy

Since all products offered by Manara Architects are digital, we do not provide any physical shipping services.

  • No Shipping Fees: There are no shipping charges applied to any purchases.

  • No Delivery Delays: As digital downloads are instant, there are no concerns about lost packages or shipping delays.

  • No Customs Fees: Since products are electronically delivered, international customers do not need to worry about import duties or taxes.

8. Unauthorized Sharing & Copyright Protection

  • Each digital product is licensed for personal or professional use by the purchaser only.

  • Unauthorized sharing, resale, or redistribution of downloaded files is strictly prohibited and may result in legal action.

  • All digital content remains the intellectual property of Manara Architects.

9. Refunds & Cancellations Related to Delivery

  • Cancellations: Orders can only be canceled before downloading the digital product.

  • Refunds: Due to the nature of digital products, refunds are not provided once a file has been downloaded. For more details, please refer to our Refund & Cancellation Policy.

  • File Corrections: If there is an issue with your file (e.g., corrupt or incorrect file), we will provide a corrected version at no additional cost.

10. Contact Information

For any inquiries related to the delivery of your digital product, please contact us:

📧 Email: support@manaraarchitects.com
🌐 Website: https://manaraarchitects.com/

By purchasing from Manara Architects, you acknowledge that you have read, understood, and agreed to this Shipping & Delivery Policy.

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