Refund & Cancellation Policy – 7 Key Terms You Should Know
Last Updated: March 24, 2025
Welcome to Manara Architects (https://manaraarchitects.com/). We appreciate your business and are committed to providing high-quality digital architectural drawings and designs. Since we offer digital products, our refund and cancellation policy is tailored to ensure fair and transparent transactions.
1. General Policy Overview
This policy outlines the terms and conditions regarding refunds, cancellations, and corrections for digital products purchased from Manara Architects. As digital files are instantly accessible upon purchase, we do not offer refunds once the file has been downloaded. However, customers can cancel their order before downloading the product.
By purchasing from our website, you agree to abide by this policy.
2. Order Cancellation Policy
We understand that mistakes happen. Therefore, we allow order cancellations under the following conditions:
You may cancel your order before downloading the purchased digital product.
Once the download link has been accessed, cancellation is no longer possible.
To cancel an order, please contact us at ceo@manaraarchitects.com with your order details.
If your order is eligible for cancellation, we will process it within 24 hours.
Exceptions:
Orders placed through discount codes or promotional offers are non-cancellable.
Bulk purchases or custom design orders may have specific cancellation terms outlined in your purchase agreement.
3. Refund Policy
Since all products sold on Manara Architects are digital, refunds are generally not provided. However, we may consider refund requests under the following circumstances:
Duplicate Purchases: If you accidentally purchased the same digital product twice, we will issue a refund for the duplicate charge upon verification.
Incorrect File Provided: If you receive the wrong file due to an error on our part, we will provide the correct file or issue a refund.
Download Issues: If you are unable to download the file due to technical errors on our website, and we are unable to resolve the issue, we may offer a refund.
Refund Requests Procedure: To request a refund, send an email to ceo@manaraarchitects.com with the following details:
Order number and transaction details
Reason for the refund request
Screenshot of the issue (if applicable)
Refunds, if approved, will be processed within 5-10 business days and credited back to the original payment method.
4. Correction & Modification Policy
We are committed to providing high-quality architectural designs. If you find an issue with your purchased digital product, we offer corrections and modifications under the following conditions:
Minor Adjustments: Small modifications, such as labeling errors, minor text changes, or formatting corrections, will be provided free of charge.
Major Revisions: If you require significant modifications, additional fees may apply depending on the scope of work.
Modification Request Timeline: Customers must request corrections within 7 days of purchase.
To request a correction, please email ceo@manaraarchitects.com with:
Your order details
A description of the correction needed
Any reference images or additional information
5. Non-Refundable and Non-Cancellable Products
Certain products and services are strictly non-refundable and non-cancellable, including:
Custom Architectural Drawings: Once production has begun, custom orders cannot be canceled or refunded.
Bulk Digital Purchases: Purchases involving multiple designs at a discounted rate are non-refundable.
Downloaded Files: Once a file has been downloaded, refunds will not be issued under any circumstances.
6. Technical Support
We offer assistance if you experience any technical issues with downloading or accessing your digital files. If you encounter a problem, please reach out to our support team at support@manaraarchitects.com with details of your issue.
7. Chargeback & Dispute Resolution
Filing an unjustified chargeback after purchasing a digital product is against our policy. If a dispute arises, we encourage customers to reach out to us before contacting their bank or payment provider.
We reserve the right to:
Contest fraudulent chargebacks with supporting transaction records.
Ban users who engage in repeated chargebacks.
Take legal action if necessary to recover losses from fraudulent claims.
8. Contact Us
For any questions regarding this Refund & Cancellation Policy, please contact us:
📧 Email: ceo@manaraarchitects.com
🌐 Website: https://manaraarchitects.com/
By making a purchase from Manara Architects, you acknowledge that you have read, understood, and agreed to this policy.